FirstBank, the third-largest privately held bank in the USA, wanted to secure its mobile banking app in the most user-friendly way possible.
In 2016, it upgraded its app to support Touch ID fingerprint biometrics as a second factor of authentication, with Transakt doing the hard work behind the scenes. Biometrics support on the bank’s Android app followed a few months later.
Business challenges
Optimize the mobile channel and engage younger customer base
Match the convenience of biometrics with advanced security
Relaunch mobile banking app without inconveniencing customers
Results
Industry-leading two-factor authentication pairing biometrics and digital certificates