Password resets are frustrating for customers and cost financial institutions a fortune. Because, typically, when a customer forgets their password and needs to go through a call center to reset it, it can cost up to $3 per incident – not to mention the time it takes away from call center staff, or the increased risk of fraud when SMS OTPs are used in the reset process.
Watch Entersekt’s CMO, Frank Moreno, explain the benefits of biometric authentication for secure, self-serve password resets. And start saving time and money today!
