Secure, seamless authentication for banking call centers.
Use cases | Call center authentication
Remove costs and operational burden on your call center with cutting-edge biometric authentication to automate password resets, ACH transfers, and more.
Secure, seamless authentication for banking call centers.
Use cases | Call center authentication
Remove the burden of cost from your call center with cutting-edge biometric authentication to automate password resets, launch ACH transfers, and more.
A single password reset performed via a financial institution’s call center can cost between $10 and $70. On average, customers reset their passwords every other year – you do the math!
Evolving and automating password resets and other call center operations requiring customer authentication can save FIs time, money, and operational capacity while empowering customers to perform certain tasks autonomously.
Entersekt’s authentication technology can replace outbound calls to confirm transactions, enable self-serve password resets, and replace the flawed process of asking knowledge-based questions for authentication purposes.
Advantages include decreasing call volumes and the length of calls, while eliminating human error and preventing fraud.
Entersekt enables self-serve password resets via a push notification to a trusted endpoint (device) that is cryptographically linked. The notification provides full context of the reset attempt, and therefore need not involve the call center at all. When adding biometric authentication to the mix, customers benefit from a secure, seamless authentication experience.
Relying on knowledge-based questions to identify customers during general inquiry calls can be a lengthy and cumbersome process. Entersekt’s alternative to this outdated method: mobile push notifications to a registered device, which is not only secure, but can cut call duration down by up to 60 seconds. For an FI with 100,000 active customers, this would translate to savings of $250,000 a year.
Automated Clearing House (ACH), wire, and other high-value transfers are often secured with follow-up calls to customers. Studies show that these calls take nearly 5 minutes on average and can set an organization back by $1.25 per call – significant when you consider that these types of calls take place approximately twice per active user per year. With Entersekt’s biometric authentication on a trusted device, however, this call center interaction can be avoided altogether.
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